journal of kerbala university

This paper look for implementing quantitative methods such as waiting theory as one of the methods of measuring the quality of health service technique in the ENT clinic. The proposed method was tested the times of patients arrival, and the times of service provided to the patients according to the Chi-square test. This study proved that the time at the current state follow the first model, while it is follow the second model in the proposed state. The clinic characteristics viewed via performance scales of the model by (QOM Windows -QM program), and using the merging charts for entire (system cost, service, and wait) with the number of service centers. It's found that the optimal solution to the clinic is to creation a new service center in the clinic provides minimum cost for system which is less than the cost of the current clinic with a single center. The results of probabilities, performance, and block diagram providing clear data for easy decision-making to make optimal decision regarding the waiting time, the system cost, the number of service centers, and the number of auditors patients in a waiting queue, also it provides the possible alternative solutions for optimal solution in case of difficulties to implement the optimal solution. from the tables of the suggested patients visiting the clinic it is possible to know the peak of the auditors patients times which help decision-maker to implement the author recommends for reducing the waiting time and provide high quality reach the customer wishes from the services.